You can report a problem 24 hours a day via the UVNET mobile paging service.

The number is 07666 542030 (But call our +44(0)845 0942 499 number first).

Please do leave details on what the problem is and your contact name & number. This service is not for contacting our support staff. It's sole purpose is for notifying us when and where a fault lies that we can fix. We may or may not return your call.

Please do NOT report 'low priority' failts. Please use your judgement and use the examples below to aid your decision on a fault's priority.

These are typical low priority faults :-

Unavailability of the 0845 0800 022 dial-up service for more than 1 hour

You not able to send email using your email client when sending and receiving email via the UVNET website works fine.

Please don't leave message of the form 'Hi, Can someone please call me, I'm trying to get my PC's web browser configured'.

Typical high priority faults are :-

Unavailability of the UVNET website (and any other websites we host), provided that you CAN still access other external websites like yahoo.com and altavista.com). i.e. If you can access yahoo.com and can't access our website, we have a problem. If you can't access ANY websites then the problem lies with your PC/ net connection.

ANY unavailability of the 01753 775533 dial-up service.

Email service problems